Shipping policy

Shipping Policy

Last updated: September 6, 2026

Thank you for shopping with ARIENVO. Because our products are personalized and made to order, each order requires production before it can be shipped.

Production Time

Personalized orders are typically produced and dispatched within 48 hours after your order is confirmed and we have received all required customization information, including any photos, names, text, or other personalization details needed to complete your order.

If any required customization information is missing, unclear, or unusable, production may be delayed until we receive the information needed to proceed.

Production time is separate from shipping transit time.

U.S. Shipping

ARIENVO offers Free U.S. Standard Shipping for U.S. orders.

After your order has been produced and dispatched, estimated delivery time is:

3–5 business days after dispatch

There is no additional standard shipping charge for U.S. orders.

Estimated Delivery Time

A typical order timeline is:

Order confirmed → Production within 48 hours → Dispatch → 3–5 business days in transit

Delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, weather, holidays, address issues, high shipping volumes, or other circumstances outside ARIENVO's reasonable control.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before placing your order.

If you notice an address error, contact us as soon as possible at:

support@arienvo.com

Because personalized orders may enter production quickly, we cannot guarantee that shipping address changes can be made after an order is placed.

Lost, Delayed, or Returned Packages

If your package appears delayed, lost, or returned to sender, please contact us at support@arienvo.com with your order number and tracking information, if available.

We will review the issue and help determine the next available step.