Refund & Returns Policy

Last updated: September 6, 2026

ARIENVO products are personalized and/or made to order. For this reason, we generally do not accept returns, exchanges, or refunds for non-quality-related reasons, including a change of mind, selecting the wrong size or color, entering incorrect personalization information, or uploading the wrong photo.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, has a printing or production issue, or you receive the wrong size, color, product, or personalization because of an ARIENVO production or fulfillment error, please contact us at support@arienvo.com within 7 days of delivery.

Please include your order number, a description of the issue, clear photos showing the item and the issue, and photos of the packaging if needed to review the issue.

After reviewing your request, we may offer a free replacement, a full refund, or a partial refund, depending on the circumstances.

Returns and Shipping Costs

Please contact us before returning any item. Do not send an item back without contacting ARIENVO first.

In many approved cases, you may not need to physically return the item. If a return is required, ARIENVO will provide return instructions.

For approved cases resulting from an ARIENVO error, ARIENVO will cover the shipping costs for the replacement or required return.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Order Changes and Cancellations

Personalized orders may enter production shortly after they are submitted. Changes and cancellations are therefore not guaranteed. Once production has started, we may be unable to cancel or modify your order.

If you need to request a change or cancellation, please contact support@arienvo.com as soon as possible with your order number and the details of your request.

Customer Responsibility

Please review all order details carefully before submitting your order. You are responsible for the accuracy of the photos, names, text, sizes, colors, shipping address, and other information you provide.

Items made according to incorrect information or photos submitted by the customer are generally not eligible for returns, exchanges, or refunds for those reasons.

Contact Us

For questions about this policy or help with an order, contact support@arienvo.com.